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Questions, answered.

About the kit, the lab, dentist review, and what our products do and don’t do.

Ordering and the kit

What’s in the kit?

Two sizes of impression tray, putty for both arches, a short video guide and a prepaid return mailer. Your case ships with the finished appliance.

Do I need to know my tray size?

No. Your kit has two tray sizes, and a quick smile photo when you order tells you which to try first. The right one covers your back teeth without pinching.

How long do impressions take?

About ten minutes for both arches. You can send a photo through your portal before mailing so we can check them.

What if my impressions don’t come out?

We send a free retake kit. Our lab checks every impression the day it arrives.

How does the tray size photo work?

You take a smile photo holding a card the size of a credit card. The fit check estimates which impression-tray size to ship. It only picks a tray size; it doesn’t assess your teeth.

Retainers

Who are your retainers for?

Adults who have finished braces or aligners, including anyone whose previous provider stopped making retainers.

Will a retainer move my teeth?

No. Retainers hold teeth in their current position. If you think your teeth have shifted, talk to your dentist or orthodontist.

Can I reorder without new impressions?

Yes. We scan the stone model from your first order and keep it on file. If your fit hasn’t changed, reorder from your portal.

How often should I replace them?

It depends on wear and care. Our plan runs every six months for convenience; ask your dentist what’s right for you.

Night guards and bite plates

When can I order a night guard?

Night guards and sleep bite plates are coming after regulatory review. Join the launch list on any night guard page.

Will a night guard treat grinding or jaw pain?

We don’t make treatment claims. Night guards are custom-fit appliances. If you have jaw pain, headaches or tooth wear, see your dentist.

Dentist review and privacy

Does a dentist review my order?

Where your state requires it, a licensed dentist reviews your impressions and health answers before anything is made.

How is my health information protected?

See our Privacy Policy for how we collect, use and protect your information.

Aligners

Do you offer aligners?

Not yet. Aligners are a waitlist only while we build a program with licensed clinicians.

Do you make sports mouthguards?

Need a custom mouthguard for sports? Visit our sister brand AlienGuards.

You did the hard part.

We’ll help it stay that way. Start with a kit; reorders after that take one click.

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