Shipping policy

Last updated: November 10, 2026.

Shipping Policy

Alienguards, LLC doing business as Traybite ships from the United States. Questions: support@alienguards.com. Business address: 25 S 3rd St, Unit 105, San Jose, CA 95113.

How an order ships

Unless we arrange something different, orders travel in three steps, via USPS unless otherwise stated at checkout:

  • We send the impression kit to you.

  • You return the completed impression to us using the instructions and any return label we provide.

  • After we receive a usable impression, we make your custom appliance and ship it to you.

Timing

USPS First-Class Mail or the service selected at checkout includes tracking where the service provides it. Transit to you often takes about five to seven days after we ship, and can be longer during busy periods or for remote addresses. These are estimates, not guarantees. We do not guarantee a specific delivery date or transit time.

Lab production after a usable impression arrives typically takes about 7 to 10 business days. That period starts when we receive a usable impression, not when you place the order, and may be longer if we need a new impression or if information is incomplete.

Night guards will be shipped only after we have completed regulatory review and listed them as available. Aligners are waitlist-only and are not shipped as a product under this policy.

We currently ship only to addresses in the United States.

Risk of loss, delays, and lost packages

Title and risk of loss for a shipped item pass to you when we deliver it to the carrier, except as otherwise required by law (including any rule that keeps the risk with the seller until delivery for consumer mail-order sales). We are not responsible for carrier delays, or for theft after confirmed delivery, except as required by law.

If tracking shows a kit or appliance is lost in transit before delivery, email us with your order number. We will file or help with a carrier inquiry and will replace the shipment or refund it once the loss is confirmed, or sooner if we reasonably believe it is lost. If a package is marked delivered but you cannot find it, contact us within 7 days and we will help investigate; replacement in that case may require a short waiting period or a courtesy decision, except as required by law.

Provide a complete, secure shipping address. We are not responsible for an address you entered incorrectly, except as required by law. If a shipment is returned to us as undeliverable, we will contact you; reshipment may require payment of additional postage.

Related policies

See our Refund & Remake Policy and Terms of Service.